Episodes
1. CommunicationOwner Gustavo “Gus” Fring explains proper employee behavior at Los Pollos Hermanos – where someone is always watching.
2. CleanlinessLearn the proper techniques for keeping the restaurant neat from owner Gustavo “Gus” Fring, a man who knows a thing or two about cleaning up messes.
3. Shipping and ReceivingGustavo "Gus” Fring outlines the vital importance of a well-managed distribution system when it comes to moving product efficiently.
4. Customer ServiceGustavo "Gus” Fring outlines the vital importance of a well-managed distribution system when it comes to moving product efficiently.
5. Employee Code of ConductGustavo "Gus" Fring explains basic behavioral guidelines for all employees, including a zero-tolerance drug policy.
6. Loss PreventionGustavo "Gus” Fring shares his strategies to curb the theft of his "addictive" products.
7. SustainabilityGustavo "Gus” Fring demonstrates initiatives to help protect the planet, including the safe use and disposal of dangerous chemicals.
8. Brand ManagementGustavo “Gus” Fring explains how Los Pollos Hermanos maintains a stellar reputation through community outreach and good word of mouth.
9. Conflict ResolutionGustavo "Gus" Fring demonstrates the correct way to resolve conflict between employees.
10. Emergency SituationsChoking, poison, box cutters — all in a day's work at Los Pollos Hermanos, where founder Gustavo "Gus" Fring always keeps his employees safe from harm.
